Frequently asked questions
Q: Data update from QuickBooks Online is taking too much time, is it normal?
A: Depending on your data volume, data import may take significant time. On initial setup, Bizwai downloads trial balance for each month of your historical data from QuickBooks Online. Initial data import can take significant time depending on your data volume. Actual time for an update may vary depending on factors like, load on servers and volume of actual transactions in QuickBooks.
Q: Do I need to change any configuration in QuickBooks for Ratios to work?
A: No, you just need to connect Bizwai to your QuickBooks Online and financial ratios will be calculated automatically.
Q: Does Bizwai store any of my financial data?
A: Yes, Bizwai imports monthly trial balances and chart of account from your QuickBooks Online and stores in its database. This data is utilized for calculation of budgets and financial ratios.
Q: How does Bizwai store my QuickBooks credentials?
A: Bizwai does not store any information related credentials on its servers or database. Credentials that you provide for QuickBooks connectivity, are never shared with Bizwai. These credentials are used by Intuit Inc. and Bizwai is provided a special access code that can only be utilized by Bizwai software to access a specific QuickBooks account. Access code provided by Intuit Inc. for QuickBooks connectivity does not contain any personal information. You can revoke Bizwai access to QuickBooks anytime using the Revoke Connection link.
Q: What financial ratios are available in Bizwai?
A: Bizwai provides following financial ratios:
- Return on Assets Ratio
- Net Profit Margin Ratio
- Return on Equity Ratio
- Current Ratio
- Debt-to-Equity Ratio
Q: Where does Bizwai store Trial Balances downloaded from QuickBooks?
A: Bizwai is hosted on AWS (Amazon Web Services) servers located in United States of America and all information is stored on these servers.
Q: Can I use one email account for more than one companies?
A: No, Bizwai uses your email address as primary login. One email address cannot be used for more than one account.
Q: Can I delete my account?
A: Yes, you can delete your account. If you are the only user of your tenant, then your tenant and all related data and connectivity to QuickBooks will also be deleted.
Q: Does Bizwai update QuickBooks information?
A: No, Bizwai does not write back to QuickBooks Online. Bizwai only reads information from QuickBooks Online.
Q: What is a Tenant?
A: Bizwai is a multi-tenant cloud service. A multi-tenant cloud service allows customers to share computing resources in a cloud. Each tenant's data is isolated and remains invisible to other tenants and users.
A Bizwai tenant may have multiple users and all users access same data source.